Why can I not find newly installed dimming modules or control them via the mobile app?
It means your dimming module cannot make a connection to the gateway, for example, if it is powered off or out of range. Please try the following ways to fix the problem:
1.Check that power is supplied to the dimming module. Try to switch off the dimming module and then switch on again for re-connection.
2. Fully close the mobile app and restart it.
3. Reset your device and add it again to the gateway.