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Knowledgebase: Why can I not find a newly installed lamp on the mobile app? Why can I not control the lamps via the app?

Why can I not find a newly installed lamp on the mobile app? Why can I not control the lamps via the app?

Answer

It means your lamp cannot make a connection to the gateway, for example, if it is powered off or out of range.

Please try the following ways to fix the problem:

1. Check that power is supplied to the lamp. Try to switch off the lamp and then switch on again for re-connection.

2. Fully close the mobile app and restart it.

3. Reset your device and add it again to the gateway.