Why can I not find a newly installed lamp on the mobile app? Why can I not control the lamps via the app?
It means your lamp cannot make a connection to the gateway, for example, if it is powered off or out of range.
Please try the following ways to fix the problem:
1. Check that power is supplied to the lamp. Try to switch off the lamp and then switch on again for re-connection.
2. Fully close the mobile app and restart it.
3. Reset your device and add it again to the gateway.