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Knowledgebase: Why can I not find a newly installed dimming modules on the mobile app? Why can I not control the dimming modules via the app?

Why can I not find a newly installed dimming modules on the mobile app? Why can I not control the dimming modules via the app?

Answer

It means your dimming module cannot make a connection to the gateway, for example, if it is powered off or out of range. Please try the following ways to fix the problem:

  • Check that power is supplied to the dimming module. Try to switch off the dimming module and then switch on again for re-connection; or
  • Fully close the mobile app and restart it; or
  • Reset your device and add it again to the gateway.

If the problem cannot be resolved, please contact your supplier for help.