Why can I not find a newly installed dimming modules on the mobile app? Why can I not control the dimming modules via the app?
It means your dimming module cannot make a connection to the gateway, for example, if it is powered off or out of range. Please try the following ways to fix the problem:
- Check that power is supplied to the dimming module. Try to switch off the dimming module and then switch on again for re-connection; or
- Fully close the mobile app and restart it; or
- Reset your device and add it again to the gateway.
If the problem cannot be resolved, please contact your supplier for help.