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Help & Support Ingenium ZB

Frequently Asked Questions

Getting Started

iOS devices

Recommended iOS version 8.0 or above

Android devices

Recommended Android version 4.4.3 or above

The app is free to download and installs like other applications you may already have.

  • For iOS devices, please visit the App Store; for Android devices, please visit the Google Play Store.
  • Search for ingenium ZB-Smart Home mobile app.
  • Download and install as you would with any other application.

You can connect the gateway with a network cable and a 5VDC power adaptor.

In the INGENIUM® ZB mobile app, please scan the QR code in the product label to set up your gateway. You can register a user account.

The expected coverage is 10 meters, but the range is much expanded through mesh network.

Please connect to the INGENIUM® ZB gateway as it communicates with all devices in the system.

Adding a Device

You can connect up to 50 devices in one gateway.

  1. Log into gateway in using the INGENIUM® ZB mobile app.
  2. Go to the devices tab and press the “+” icon. The gateway is ready to pair new devices.
  3. Reset your devices according to their reset / pairing instructions.
  1. Log into gateway in using the INGENIUM® ZB mobile app.
  2. Go to the devices tab and press the “+” icon. The gateway is ready to pair new devices.
  3. Open the battery cover and switch the slide switch to the lowered position.
  4. Add the handheld controller (ZBH01-WH) to gateway by pressing “Brightness UP” for 3 seconds.
  5. You can find the handheld controller on your app, indicating a success process of adding it to the gateway.
  1. Log into gateway in using the INGENIUM® ZB mobile app.
  2. Go to the devices tab and press the “+” icon. The gateway is ready to pair new devices.
  3. Add the wall-mounted controller to gateway by pressing “Brightness UP” for 3 seconds.
  4. You can find the wall-mounted controller on your app, indicating a success process of adding it to the gateway.
  1. Connect the brown wire of dimming module to the live wire of AC mains.
  2. Connect the red wire of dimming module to the live wire of lamps.
  3. Connect the neutral wire of lamps to the neutral wire of AC mains.

For electrical safety, it is recommended that you use a registered electrician to do any electrical installation work that you need.

  1. Connect the brown wire of dimming module to the live wire of AC mains.
  2. Connect the red wire of dimming module to the live wire of lamps.
  3. Connect the blue wire of dimming module to the neutral wire of AC mains and the neutral wire of lamps together.

For electrical safety, it is recommended that you use a registered electrician to do any electrical installation work that you need.

Controlling

You can login to the gateway from multiple mobile devices. The INGENIUM® ZB mobile app must be installed on each device.

When your gateway and smart devices are connected to the Internet via a network cable, Wi-Fi, 3G or 4G network, you can control your lights / devices anywhere.

INGENIUM® ZB gateway is compatible with Wide Area Network (Internet) and wireless local area network (Wi-Fi), it allows to fall back to local control when internet connection is failed. Besides, user can also use INGENIUM® ZB wall-mount controller or handheld controllers to control INGENIUM® ZB devices locally.

Plugging the LAN cable to gateway will automatically enable the network to be switched to LAN connection. The LED indicator with steady green colour is connected successfully.

The INGENIUM® ZB products are designed for smart control; thus, it is not recommended to work with normal dimmer switch. You can use INGENIUM® ZB wall-mounted controller for same function with smart control.

If you want to control the lamps individually, separate dimming module is needed. You can consider to use INGENIUM® ZB lamps for individual control.

The lamp will only light up after the pairing of dimming module to the gateway.

Yes. You can use INGENIUM® ZB wall-mounted controller or handheld controllers to connect with gateway and control the lamps directly even there is no Wi-Fi, 3G or 4G network.

Yes, INGENIUM® ZB gateway is compatible with Wide Area Network (Internet) and wireless local area network (Wi-Fi). The gateway will fall back to local control when internet connection is failed.

All INGENIUM® ZB products are only suited for indoor use only; however, you can use INGENIUM® ZB dimming module to connect with outdoor lighting for outdoor applications.

Yes, you can use other power adaptors for the gateway. Please ensure the power adaptor has sufficient output (5V, 1A) for gateway's operation.

Reset/Pairing Devices

  1. Turn on the lamps for at least 4 seconds.
  2. Cycling the lamps off and then on within 2 seconds a total of four times. The lamps flash 3 times to indicate a successful reset.

If the above process fails to reset, you can switch one more on/off cycle which carries out the same reset process.

You can do that simply by resetting the lamp:

  1. Turn on the lamps for at least 4 seconds.
  2. Cycling the lamps off and then on within 2 seconds for a total of four times. The lamps should be at full brightness, indicating a successful reset.
  1. Turn on the lamps which have already connected to the dimming modules.
  2. Press and hold the button on the dimming module for 10 seconds.
  3. Then lamp should flash for 3 times, indicating a successful reset.
  1. Turn on the 250W dimming modules for at least 4 seconds.
  2. Cycle them off and then on within 2 seconds a total of four times.

The LED indicator of the dimming module should change from flashing to light out, indicating a successful reset. Alternatively, you can press and hold the push button on the module for approximately 10 seconds, the LED indicator should flash at the beginning, and the speed of flashing will increase. After that, you release the button, the light of LED indicator goes out, indicating a successful rest.

You can disconnect supply to the dimming module by Miniature Circuit Breaker (MCB) even if you do not have any wall switch. The way to reset and pairing depends on your locations of devices. When dealing with MCB, please ensure this is performed by qualified technicians.

INGENIUM® ZB Universal Dimming Module is able to choose the dimming mode automatically for you. When you find the dimming mode does not suit your LED lamps, you can try the below steps to switch the dimming mode manually:

Auto selection mode

We recommend this mode if you are not familiar with leading-edge / trailing-edge dimming mode.

  1. Turn your lamp on for 4 sec
  2. Perform 5 x on/off cycle
  3. The lamp will flash for 4 times and LED indicator lights up
  4. LED indicator lights up for pairing success

Leading-edge mode

  1. Turn your lamp on for 4 sec
  2. Perform 6 x on/off cycle
  3. The lamp will flash for 5 times and LED indicator lights up
  4. LED indicator flashes for 1 time for pairing success

Trailing-edge mode

  1. Turn your lamp on for 4 sec
  2. Perform 7 x on/off cycle
  3. The lamp will flash for 6 times and LED indicator lights up
  4. LED indicator flashes for 1 time for pairing success
  1. Open the battery cover and switch the slide switch to the upper position.
  2. Press “ALL OFF” button for 6 seconds until its LED light flashes.
  1. Press “ALL OFF” button and hold the button.
  2. Press “Brightness up” button and hold the button.
  3. Hold the buttons for 6 seconds until the LED light on ALL OFF button turns off.
  4. Release “Brightness up” button.
  5. Release “ALL OFF” button.

Troubleshooting

It means your lamp cannot make a connection to the gateway, for example, if it is powered off or out of range. Please try the following ways to fix the problem:

  • Check that power is supplied to the lamp. Try to switch off the lamp and then switch on again for re-connection; or
  • Fully close the mobile app and restart it; or
  • Reset your device and add it again to the gateway.

If the problem cannot be resolved, please contact your supplier for help.

It means your dimming module cannot make a connection to the gateway, for example, if it is powered off or out of range. Please try the following ways to fix the problem:

  • Check that power is supplied to the dimming module. Try to switch off the dimming module and then switch on again for re-connection; or
  • Fully close the mobile app and restart it; or
  • Reset your device and add it again to the gateway.

If the problem cannot be resolved, please contact your supplier for help.

When you doubt that the current Wi-Fi channel is being occupied by another device or gateway, you can:

  1. Connect to gateway's Wi-Fi network
  2. Go to “Setting” tab of INGENIUM® ZB App and press "Control station"
  3. Go to info page of the connected gateway and press "ZigBee"
  4. Press "change channel" to improve the signal transmission quality
  5. Or use Wi-Fi analyzer apps to check out Wi-Fi channels in your room to avoid using similar frequency. For example, if you are using Wi-Fi channel 1 for wireless router, you are not recommended to use channel 20, or 25 for INGENIUM® ZB solution as they have similar frequency.

General

As with other lamps, you can switch INGENIUM® ZB lamps with regular switches ON (100% luminosity with factory default setting or they will stay as the condition prior to power OFF) or switches OFF.

You can also use INGENIUM® ZB scene controller, handheld controller or wall-mounted controller with gateway to control your INGENIUM® ZB lamps.

To make full use of the Smart Lighting options, please use your smart device, handheld controller or wall-mounted controller.

The app notifies you when connecting to the gateway. Connecting to gateway's Wifi network and then goto the gateway setup page. Then press "↑" button to start the firmware update.

When the firmware is being downloaded, the LED indicator is flashing in yellow; during the installation of firmware, the LED indicator spinning in white colour.

The update process takes within 5 minutes, yet the actual time depends on file size.

The new App should be installed. The current App "INGENIUM® ZB" (2017) will no longer be supported after 15th Jan 2019, there may be issues after OS version updates of mobile phones/tablets without maintenance.

The App should be uninstalled, you may get errors if both Apps are opened.

The lamps/devices need to be paired again after the system migration.