Jun 14, 2016
JOB TITLE: Telesales Co-ordinator
REPORTING TO: Sales Office Manager
Close working relationship with the Sales Office Manager, Sales Team Members, BDM Teams, including the External Sales Agents, and all other departments with whom effective two-way communication is vitally important. To assist in ensuring the Sales Office is run efficiently and effectively, in order to achieve sales targets.
To maintain a good relationship with clients by ensuring all orders and enquires are dealt with efficiently and effectively. Ensure clients are updated on progress of orders, and goods and services dispatched are fit for purpose and all complaints are dealt with promptly and courteously. Regular proactive sales activity is required to ensure that Team and individual sales targets are met. Accurate and timely processing of web-based On-Line Orders through our direct internet purchasing facility so the ability to build on existing and create new business opportunities with clients as yet unknown, or who have previously placed orders to encourage direct ordering and follow-up enquiries made on-line.
PURPOSE OF JOB
To ensure all customer orders, enquiries and requests are actioned promptly in accordance with ISO procedures, Company standards and Health and Safety Regulations. To ensure that Team and individual sales targets are achieved by using planned proactive sales campaigns.
LEVEL OF AUTHORITY
All proposed purchases to be agreed with the Sales Office Manager in the first instance.
This post carries no staff responsibility.
KNOWLEDGE & SKILLS REQUIREMENTS
MEASURES OF GOOD PERFORMANCE
To apply for this vacancy please send your CV to Amanda Allan firstname.lastname@example.org