It has only just come to our attention that there is a serious fault with batch number 14W41 which in a few cases can result in a live bayonet cap which will, in a correctly installed earthed class I fitting, simply cause the circuit breaker to trip or fuse to blow with minimal risk. However, in class II fittings without earth a live cap results in a risk of electric shock.
It is important to note that this only affects very few lamps in the indicated batch number; rest assured all other batches are unaffected.
If you have sold these lamps and have record of where they have gone, please endeavour to contact your customer with all of this information or display this communication on your trade counter.
Please follow the below instructions overleaf to firstly ascertain if you have stock of this batch of lamps and secondly what process to follow if you do.
Thank you for your cooperation and sorry for any inconvenience caused.
If you have any questions regarding any of the above please don’t hesitate to call us on 01707-386000.
How to identify the batch number
If the lamp is installed, you must isolate the mains / turn the power off, before removing the lamp. The batch code can be found printed on the base of the lamp: 14W41
The batch number can be found on the base of the lamp, indicated below, in small grey font. You cannot see the batch number on the packaging so you will need to remove it from the box. The batch number consists of a number followed by ‘W’ and another number. The batch you are looking for is 14W41. All other batches are OK.
What to do if you have batch 14W41
If you do have any lamps with the batch number, please contact our office on 01707-386000 immediately to arrange collection of the lamps and arrange a full credit refund and free of charge alternative.